Call Centre Agent 24/7
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| Job Type | Permanent Full Time |
| Location | Wallington |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £22,325 |
| Start Date | ASAP |
| Advertiser | Chelsea McGreig |
| Telephone | 01372818299 |
| Job Ref | CM 12870 |
- Description
- Lloyd Recruitment Services are working with a leading charity looking for individuals who would like to make a difference in their role and to the community.
Providing a calm and professional service, you will respond to inbound calls from members of the public either facing difficult situations or needing guidance and advice, sometimes being required to respond quickly and efficiently. Working in a friendly team, you will need to be a clear and confident communicator and be able to remain calm when under pressure.
What’s in it for me?
Life insurance 2x your annual salary
Pension scheme
Cycle to work scheme or option to rent a bike
Employee discount scheme for shopping and entertainment plus more…
Duties:
Taking incoming calls from members of the public, gaining as much info as possible and imputing information on to database.
Being a friendly voice on the end of the phone while advising the best course of action.
Understanding the nature of the call i.e. urgent or non-urgent and passing to relevant department.
The Individual:
Excellent interpersonal skills with good telephone manner to ensure callers are put at ease
Ability to work well under pressure and make quick decisions
Ability to retain information and record to a high level
Previous experience in a call centre or working with vulnerable people would be an advantage.
Paying £22,325 per annum
Working a four-on-four off pattern, with the following repeating shift times:
7am – 7pm, 8am – 8pm, 2pm – Midnight and 9pm – 7am
Please note you will be required to work in the office in Wallington and must be able to commit to all the shift times above.
If this sounds like you, apply now!
If not, please take a look at our other roles or give us a call today and see if we can help you find your next role
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
