Sales Support Administrator
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| Job Type | Permanent Full Time |
| Location | Uckfield |
| Area | East Sussex, UK |
| Sector | Office Support |
| Salary | £20,000 - £23,000 |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF12851 |
- Description
- Lloyd Recruitment Services are pleased to be working with a manufacturing company on the outskirts of Uckfield who are in search of a Sales Support Administrator to join their team on a full-time permanent basis. This is an exciting opportunity to work for a growing business who prides itself on giving back to its employees.
What’s in it for you?
£20-23k per annum
Monday to Friday 35-hour week (9am -5pm / 8am-4pm, flexi time scheme available)
Company pension
Private health insurance available
20 days holiday for first 2 years, then 25 days and increases (up to 30) with length of service, plus bank holidays
Job description:
Reporting to the Sales Manager, the role it involves providing support for the Sales department, and others as required by the manager of the department. A core function of this role is the preparation of documentation for customer orders, but duties will be wide ranging and directed by the needs of the business. This role involves interfacing with customers, office-based staff and field-based staff using phone and email on a daily basis and therefore good interpersonal skills are required. A helpful and professional attitude is essential to develop positive business relationships with customers and colleagues. In return full training and career progression opportunities will be provided.
Main duties:
Liaising with customers on their documentation requirements and ensuring approval is obtained where this is required before submitting final documentation
Preparing documentation packs for customers in accordance with the company procedure and sending them electronically and via post
Answering the telephone, recording and redirecting calls
Preparing orders, purchase orders, order acknowledgements, invoices
Preparing and sending post if required
Answering and recording the live chat enquires
General data input to the computer system: initiate projects, adding companies and contacts, exhibition leads, complete tasks list, sending brochures, letters, flyers etc. at the request
Contacting customers by phone or email to obtain information, to complete sales leads info, follow ups
Managing and maintaining company correspondence on company computers system according to the company procedures
Recording website leads received online onto computer system
Recording customer satisfaction information
Document filing
Prepare monthly statistics if required
Maintain incoming emails
Preparing documentation packs for internal departments
Adhoc printing and scanning jobs as required
Following good working practices and company operating procedures
General office duties as required
Assisting other departments within the business as directed by management
Key skills:
Customer service skills and experience
Customers focused
Good communication skills
Knowledge of Adobe, CAD, pdf editing software (desirable but not essential)
Good understanding of the whole sales process
Ability to perform calmly and accurately whilst under pressure
PC literate (MS Office package, Excel, Adobe)
Good organisation skills
Salary between £20k-£23k depending on experience
Must be driver due to location
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
Due to the high volume of applications Lloyd Recruitment Services can only contact shortlisted candidates
