2nd Line Helpdesk Technician
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service IT |
| Salary | £28 - £40k DOE |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01737221999 |
| Job Ref | ME12757 |
- Description
- 2nd Line Helpdesk Technician: Up to £40k DOE – Redhill
You will be responsible for handling escalations and troubleshooting complex and extensive issues for clients. Communicating confidently via phone and email, you will have gained previous experience within a similar role / environment.
You will be joining a growing and reputable business, with excellent staff retention. As they are a close-knit and friendly team, we are looking for an individual who is also a team player.
Responsibilities:
Serve as a second point of contact for customers' IT issues, incidents, and requests via phone calls, emails, and tickets
Maintain a high level of customer service and assume responsibility/ownership for support queries from beginning to end, escalating as needed
Establish effective working relationships with customers and third-party partners
Assist with project work and new customer onboardings as needed
Skills & Expertise:
Have worked for a minimum of two/three years in an MSP or similar environment
Understand Microsoft Windows-based technologies (such as Active Directory), servers (such as Hyper-V, VMware, and Dell), and virtual desktops (I.e., Citrix, RDS), Networking (including switches and firewalls), Backups (i.e., Veeam, off site)
You are a highly organised person with an eagle eye for detail
Excellent verbal and written communication skills, and a firm believer in the power of communication
Able to work some (paid) overtime on a regular basis, as is the nature of working in IT
Interviews are taking place a.s.a.p.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
