Customer Service Advisor
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £19K - £23K DOE |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF12747 |
- Description
- Lloyd Recruitment Services are pleased to be working with an established Logistics company who are in search of Customer Service Advisors to join their expanding team. This is a fantastic opportunity for someone who is looking to kickstart their career within an office setting as full training will be provided.
You will be working in our head office based on the Manor Royal, working within the Customer Service department. You will be taking calls, helping customers on live chat, and responding to emails.
What’s in it for you?
Salary £19k - £23k depending on experience
Monday – Friday role
20 days holiday plus bank holidays
Flexibility to WFH
Holiday increases every year with service up to 5 days
Free onsite parking
Company pension
Dog friendly offices
Regular staff outings
Opportunity to earn extra bonus through a bonus scheme
Immediate start
Responsibilities:
Act as key point of contact for all internal and external customers, escalating issues to their respective Team Manager where required
You will be contacted via telephone, email and live chats via the website by our highly valued customers, queries can range from failed collections, failed deliveries, raising searches & customs issues
You will be liaising with customers and building a rapport with new and existing customers
Resolve or escalate where appropriate customer issues, initiating communication with the team and keeping them informed
Working towards KPI’s whist providing an excellent service to customers
Assisting new and existing customers by email, letter and phone
Prioritising own workload. Multitasking is key in this role
Maintain computer and manual filing systems
Qualifications:
High level of customer service skills
The ability to multi-task
Great verbal and written communication skills
Good team player
Self-motivated
Good telephone manor
Microsoft office competent
Experienced working to KPI’s
Willingness to learn
Living within commutable distance to Crawley
Full training will be given, no previous experience necessary, but a background in Customer Service is desirable
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
