Medical Administrative Secretary
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £25K - £30K DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF12695 |
- Description
- Lloyd Recruitment Services are pleased to be working with a private medical practice who are in search of a Clinical Administrative Secretary to join their team on a permanent basis.
This is an exciting opportunity to work for an award-winning business who prides themselves on the excellent service they provide to their customers.
What’s in it for you?
Salary £25k - £30k depending on experience
Monday to Friday 9am – 5pm
Private medical insurance
7.5 % Pension contribution
22 days holiday plus bank holiday
Free eye tests
Free parking on-site - must be a driver due to location
Role summary
The role will involve supporting several key processes underpinning the business with direct contact with the Medical Director, Directors, Managers, patients, and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the candidate being fully involved in the day-to-day functioning of the Hospital.
The business has grown and continues to grow under a 'family’ environment within the head office based in East Grinstead.
Duties and responsibilities:
Handling office communication and correspondence including incoming phone calls and emails
Managing surgical scheduling including the preparation of weekly surgical lists and patient files, organising files, providing quotations and preparation of all administration required for surgery
Managing private health insurance pathways
Managing patient communication including the booking and rescheduling of appointments
Managing patient administrative queries from start to finish
Maintaining and updating patient records and handling confidential information
General administration for the Consultants
Creating accurate documents such as letters from the inhouse portal to send to patients and medical professionals
Taking of payments and managing of internal mail and inter site correspondence
Preparation of new patient packs
Support to the Enquiries Team (new business)
Key skills and experience:
Experience and confidence in telephone call handing in an office environment is essential
Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office
Excellent organisational skills to ensure patients and medical staff receive timely and quality support with the ability to multitask
Empathy for dealing with patients and their families
Excellent problem-solving skills especially when dealing with challenging situations
Excellent customer service skills and the ability to put the needs of patients first
The ability to function well in a team while taking on individual accountability to provide effective administrative support
Ability to maintain strict confidentiality and deal with the public in a sensitive way
Essential Requirements
Educated to GCSE standard, or equivalent
Previous experience delivering customer service under pressure in a team environment
Competent in the use of Microsoft Office Applications, including Word, Excel, and PowerPoint
Previous experience delivering customer service under pressure in a team environment
Excellent verbal / written skills
Excellent motivational and organisational skills
Able to work as a member of a team and on own initiative
Able to work to tight deadlines and effectively manage own workload
To be able to sustain an unpredictable working pattern due to unexpected events
Desirable Requirements
Formal secretarial training or previous experience as a Clinical Secretary
Understanding of medical terminology
Knowledge and experience in the use of database systems
Previous experience working with patients
Salary £25k - £30k depending on experience
Monday to Friday
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
