Operations Manager
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| Job Type | Permanent Full Time |
| Location | Outskirts of East Grinstead |
| Area | West Sussex, UK |
| Sector | Operations |
| Salary | £42K DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12661P |
- Description
- Lloyd Recruitment Services are pleased to be working with a facilities management company who are in search of an Operations Manager to join their team on a fulltime permanent basis. This is an exciting opportunity to work for a local and growing business who sees year on year growth.
What’s in it for you?
Salary £42,000
Monday to Friday
35 days including bank holidays
Pension contribution
Outskirts of East Grinstead
Private health care
Must be a driver due to location
Key duties
Accountable for the operational management of the company, ensuring that each division is providing an efficient, timely and cost-effective service to all clients
Managing the day-to-day work and development of the Team within the Division
Accountable for work plans and schedules produced by contract managers and ensure they are in adherence to contractual agreements
Accountable for estimates for additional works and participate in evaluation of works and pricing of tenders
Promoting positive relationships with clients, subcontractors, and other parties to maximise generation of additional works and contract renewals
Managing performance in adherence to HR policies and procedures
Reporting on performance to the Directors on a monthly and quarterly basis
Accountable for the financial performance including budgeting and profitability at contract and departmental level
Service Delivery
Accountable for the workplans within the company, ensuring that each division continuously reviews the agreed workplans
Responsible for deciding on appropriate work products, methods, and procedures to ensure that they are appropriate
Ensuring that Managers undertake regular quality checks, providing monthly reports to the Directors to identify areas of strength and actions being undertaken to address weakness and issues identified
Managing client liaison across all divisions to ensure that any complaints are resolved effectively and efficiently
Accountable for developing and managing client relationships, with the expectation that this will be measured through customer surveys, achievement of additional works and successful re-tendering
Overseeing all building, cleaning, and GM contracts to ensure that work is completed in line with work specifications and KPI’s
Team Management
Managing the team through day-to-day management to ensure that objectives are met
Responsible for monitoring and managing the team to ensure that all staff are trained appropriately
Ensuring adherence to health and safety of all work undertaken and that all personnel are appropriately trained, and equipment is appropriately tested.
Accountable for managing the consultation with clients and the public in regard to any changes to service delivery
Accountable for workforce and resource planning, presenting a business case to the Directors if additional personnel or equipment is required
Manage the vehicles and equipment to ensure that they are maintained, serviced and that appropriate safety checks have been completed
Business Development
Identifying new opportunities for and optimising the ability to undertake additional work on existing Contracts, estimate and agreeing the additional costs in collaboration with the Directors
Assist the Directors in the preparation of Tenders through assisting with the surveying, estimating and costings for potential contracts.
Working as part of the management team to contribute to the direction of growth for the business
Continually review with the Directors, and identify additional opportunities from the existing contract base and proactively manage all external business relationships to the benefit of the company
Financial Management
To know and understand the commercial requirements within the division and prepare and manage allocated budgets for operational purposes.
Managing the Contracts in line with financial constraints and budgets
Operational management of allocation of staffing resources to ensure adherence to contract deadlines and maximising levels of productivity
Operational management of plant, equipment and stock to ensure appropriate and cost-effective utilisation
Supporting the business in estimating and quoting for new and existing contracts
Ensure timesheets, holiday, mileage and expenses claims of all employees are in line with Policies and Procedures
Liaising with the Directors when there are any potential changes on contracts which may have an impact on the initial budget and estimated cost for the work to be undertaken to the specification and company standard
Advising the Finance Manager of any amends or omits on contracts that have a financial impact for invoicing purposes
Ensuring that all works are invoiced for in a timely manner
Maximise profitability, ensure value for money and identify efficiency saving both for the company and its clients
Health & Safety
Responsible for promoting, maintaining, and developing an awareness and compliance of health and safety in accordance with best practice and legal requirement
In conjunction with the management team and H&S consultant ensure that all policies and procedures are current and compliant with H&S legislation and practice
Undertake work activities consistent with Legislation, Organisational Procedures, Risk assessment and management
Qualifications
GCSE Maths and English
Soft and Hard Facilities experience
IOSH Managing Safely (desirable)
Experience
Proven ability in the management of SH contracts
Proven ability of facilities management services/contracts management
Experience of managing multi-site contracts
Experience of managing staff, equipment/plant, health and safety and client relationships at a senior level
Proven record of successful contracts management demonstrating the ability to organise conflicting operational demands to ensure that all service requirements are completed to specification
A proven record as a team leader who has the ability and confidence to work on own initiative and independently.
Knowledge
Commercial awareness of RSL contract
Working within budgets; ability to deliver operational requirements within financial constraints
Health and Safety legislation and good practice
Skills & Abilities
Evidence of strong staff management skills
Read, interpret and produce specifications & technical documents
Excellent verbal and written communication skills
Ability to price additional works and contracts
Ability to lead and motivate others to achieve operational objectives
Good IT skills and use of Microsoft Office including Excel
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
