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Customer Resolutions Specialist


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https://www.lloydrecruitment.co.uk/8286-customer-resolutions-specialist/customer-service/surrey/job2022-11-03 11:02:001970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, UK Surrey UK Redhill, Surrey
Sector Customer Service
Salary £21000 - £23000
Start Date ASAP
Advertiser Chelsea McGreig
Telephone 01737221999
Job Ref CM12569
Description
Customer Resolutions Specialist

 

** £23,000, with career progression plan, you can earn up to £27,500 ** 26 days holiday + Bank Holidays ** Excellent Pension Contribution ** Private Medical Cover ** 9am-5.15pm Mon-Fri **

 

 

Job in a nutshell..

Joining the customer resolution/complaints team of this leading finance company in Redhill, you’ll be responsible for deciding the outcome of a complaint made by a customer against the company.

 

With the guidance of the Customer Resolutions Team Manager, you’ll decide after investigating the facts/actions – following set framework to see if it’s viable or unfortunately declined.  If it’s upheld, what can be done for the customer in regard to redress payment(s) and what remedial actions are appropriate for the customer in conclusion.  You may also continue to deal with more complex cases should they be outside of your authorised handling levels, with guidance of more senior and experienced colleagues from the CR team, as well as the compliance and legal divisions.

 

Day to day you’ll be..



  • Responsible for handling a variety of complaints and disputes received, assess each case promptly and investigate them diligently before deciding the outcome and communicating it appropriately.


  • Keeping accurate records and always maintaining attention to detail, to ensure that all details are accurate for any future referral.


  • Continually updating your knowledge of their products as well as procedures, together with a working knowledge of the regulatory framework that governs the industry, specifically the areas of complaint handling under GDPR.


  • Handling Data Subject Access Requests (DSAR) - compiling, redacting, and dispatching in line with current Data Protection Legislation timelines.


 

Ideally you’ll be able to offer..



  • GCSEs ‘A-C’ level including Maths and English


  • Experience in a customer services environment is essential


  • Confident and previous knowledge and experience of administering complex financial data/ledger


  • Excellent communication skills, with the ability to liaise and communicate with all levels of colleagues and customers is essential – verbally and in business correspondence.


  • Experience in handling complaints in a financial environment is desirable


 

 





NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
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