1st Line Support - Helpdesk Technician
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Horsham |
| Area | West Sussex, UK |
| Sector | IT |
| Salary | £18,000 to £25,000 |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | KW 12562 |
- Description
- 1st Line Support - Helpdesk Technician
** £18-25,000 ** Subsidised parking scheme ** Full training programme ** Monday to Friday ** Regular team socials ** Pension ** 22 days hols + bank holidays ** 10 min walk from station **
Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?
Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?
Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?
This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.
Job duties:
Responding to queries via chat, email, or phone
Working with other staff members on troubleshooting and diagnosing problems
Keeping fully aware of any new and updated software and hardware issues
Providing technical assistance for questions and problems
Diagnosing system errors and other issues
Following up with clients to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Ideally you'll already have:
Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding
Experience with Network repairs and analysis
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Understand the importance of providing and maintaining first class customer experience at all stages.
Consideration can be given to both experienced 1st-2nd line helpdesk technicians, as well as trainees, with an IT degree or qualification gained from college/6th form.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
