Customer Service Advisor
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £20,500 DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12471 |
- Description
- Lloyd Recruitment Services are pleased to be working with an independent, family run business based in Crawley who are currently looking for a Customer Service Advisor who will help manage the ordering process.
As the Customer Service Advisor, you will be responsible for speaking with customers and 3rd parties to ensure orders are completed in a timely manner. You will also be responsible for a variety of administration duties.
Our client delivers first class customer service, and they are extremely proud of the service they provide to their customers! If you want to be a part of a company that makes a REAL difference to people’s day to day lives then we would love to hear from you!
What’s in it for you?
Salary: £20,500 plus excellent benefits
NHS Blue Light Card (Discount package for NHS workers across retail, hospitality, leisure, and travel)
Working for part of the NHS
Free Parking on site
Pension and holiday entitlement plus bank holiday
Full training will be provided so our client will consider candidates from all backgrounds (office and non-office-based experience)
Working hours are 9-5 Monday to Friday
Tangible progression
Christmas Bonus, Christmas Party, Summer Party
Modern offices
The role:
The role of Customer Service Advisor is focused on speaking with a variety of people including 3rd parties and suppliers.
Your responsibilities will include but are not limited to:
Work with the customer services teams to ensure customers receive their goods on time
Communicate with 3rd parties to amend or follow up on requests
Process customer orders
Work with purchasing and warehousing to ensure we have the correct stock
Support with priority orders
Provide best in class services to our customers
Managing queries relating to orders, products or other services
Investigating any delays or delivery issues
Working with the warehouse ensure all orders are processed on time
About the candidate:
The ideal candidate will have a strong understanding on working within a customer services environment.
The successful candidate will have the below skill set:
Previous experience working with customers and clients in a phone-based role (preferred but not essential)
Excellent verbal and written communications
Confidence with new technologies
A problem solver
Highly self-motivated but enjoys working within a team
Can manage a wide variety of urgent tasks
Happy in a phone-based role (not call centre)
£20,500 plus amazing benefits
No weekends or shift work!
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
