Customer Service Advisor
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Guildford |
| Area | Surrey, UK |
| Sector | Customer Service |
| Start Date | ASAP |
| Advertiser | Chelsea McGreig |
| Job Ref | 12442CM G |
- Description
- Are you a confident and friendly individual with a background in customer service or retail? Are you looking for your next step in your career?
If so, we may have the role for you
We are looking for Customer Services Advisors for our client based in Guildford for an immediate start
Monday to Friday, 8am to 5pm.
£20,000 - £24,000 depending on experience
Duties will include:
Deal with all incoming communications by telephone and where appropriate resolve with company policy or escalate to correct team
Understand issues from customers perspective by asking questions and diving further to understand
Identify resolutions that are fair to the customer and company where possible.
Liaise with customers and other departments to ensure all customer queries are resolved and ensure all customer data is accurately recorded in line with GDPR
Develop appropriate knowledge in products, procedure, policies and legislations
To report directly to the line manager and work positively with all team members
Benefits include:
25 days holiday (plus bank holidays), annual bonus, pension scheme, childcare vouchers, local and high street discounts and enhanced family friendly policies!
Required skills:
Good verbal and written communications
Strong interpersonal skills and an excellent telephone manor
Adequate computer literacy and numeracy skills
Positive and enthusiastic approach
Ability to work well under pressure and to tight deadlines
Previous call centre experience is desirable
If this sound like you, apply now!
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
