Helpdesk
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service IT |
| Salary | £28000 - £32000 DOE |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01737 221999 |
| Job Ref | ME12384. |
- Description
Are you an IT professional, looking for your next opportunity?
Would you like to become part of a team, where you are valued and more than just a number?
If yes, we have an opportunity for you…
Let’s tell you the perks:
5% performance related bonus
Wellness opportunities (on site & local gym)
Free onsite tea, coffee and cakes
Regular team social events
The Position:
Act as a central point of contact for customer calls, emails and tickets related to IT issues, incidents and inquiries
Record ticket updates and document modifications in the Service Desk ticketing system
Maintain a high level of customer service and take responsibility for handling support requests from start to finish, escalating when necessary
Create and update supporting documents/knowledge based articles to assist employee information requests
What do you need to bring to the table?
Ideally you will have worked within a Helpdesk role, using Windows, Office 365, networking, virtualisation, software updates, backup technologies etc.
Confidence when communicating with people, both in the office and over the phone
Experience of Active Directory knowledge, for example, creating/deleting user accounts, resetting passwords, creating groups, Group Policy Objects etc.
Experience with backup and recovery software
Network administration and troubleshooting, including routers and switches
Ability to run updates on key systems (Microsoft patches and rebooting etc)
Good understanding of Microsoft Remote Desktop Services
A flexible and dedicated work ethic
Strong organisational skills with a keen eye for detail and accuracy
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not be shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
