Call Handler
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| Job Type | Permanent Full Time |
| Location | Wallington |
| Area | Surrey, UK |
| Sector | Call Centre |
| Start Date | |
| Advertiser | Chelsea McGreig |
| Job Ref | CM12067 |
- Description
- Opportunities Starting in September 2022
** Central location ** Excellent Training Provided ** Opportunity to Work for a Leading Charity ** Helping Others **
Lloyd Recruitment Services has an opportunity for a focused individual who would like to make a difference in their role and to the community.
Providing a calm and professional service, you will respond to members of the public either facing difficult situations or needing guidance and advice, sometimes being required to respond quickly and efficiently.
Working in a friendly team, you will need to be a clear and confident communicator and be able to remain calm when under pressure.
Salary: £22,325
Working a four-on-four off shift pattern:
7am – 7pm
8am – 8pm
2pm – Midnight
9pm – 7am
Duties:
Taking incoming calls from members of the public, gaining as much info as possible and recording.
Being a friendly voice on the end of the phone while advising the best course of action.
Understanding the nature of the call i.e. urgent or non-urgent and passing to relevant department.
Inputting information on to database
The Individual:
Excellent interpersonal skills with good telephone manner to ensure callers are put at ease
Ability to work well under pressure and make quick decisions
Ability to retain information and record to a high level
Previous experience in a call centre or working with vulnerable people would be an advantage.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
