Customer Service Advisor
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| Job Type | Permanent Full Time |
| Area | Surrey, UK |
| Sector | Customer Service |
| Start Date | |
| Advertiser | Chelsea McGreig |
| Job Ref | 12260 |
- Description
- The Package:
£20500 - £23k
Annual Bonus
£500 flexible benefit
Pension Options
Local Discount Schemes
Family & Friends Policies
35 Hour working week
An exciting opportunity for individuals looking to step into the corporate world, and start their career.
Maybe you have a background in retail, have just finished college or University and are keen to work for a brand name.
The Individual:
A hardworking, enthusiastic and friendly personality
Keen to learn
Enjoy working as part of a team, whilst driven to hit targets
This is a varied and interactive role where no two days are the same. You will be joining a supportive team of advisors and will be guided and trained by a dedicated team leader!
Duties will include:
Deal with all incoming communications by telephone and where appropriate resolve with company policy or escalate to correct team
Understand issues from customers perspective by asking questions and diving further to understand
Liaise with customers and other departments to ensure all customer queries are resolved
Develop appropriate knowledge in products, procedure, policies and legislations
To report directly to the line manager and work positively with all team members
Required skills:
Good verbal and written communications
Strong interpersonal skills and an excellent telephone manor
Adequate computer literacy and numeracy skills
GSCE or equivalent in maths and English A – C
Positive and enthusiastic approach
Ability to work well under pressure and to tight deadlines
Previous call centre experience is desirable
NB:Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
