After Sales Consultant
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| Job Type | Permanent Full Time |
| Location | Tunbridge Wells |
| Area | Kent, UK |
| Sector | Customer Service |
| Salary | £21K plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12250 |
- Description
- Lloyd Recruitment Services are pleased to be working with an award winning independent, family run business who are looking to expand their friendly and well-established team.
Our client is looking for an enthusiastic After Sales Consultant to join their growing team.
Purpose of the role
The After Sales Consultant will support the Leisure Team in providing the highest levels of service to clients and suppliers by ensuring all administrative elements of the booking process are handled with care, accuracy and in a timely manner.
What’s in it for you
Our client believes that people are their most precious asset, and they will work with you to develop both your career and your own skills and experience – they give you the ability to drive your career with them and as they regrow the business and scale back up after the pandemic. There are many opportunities for rapid career progression if you want this, and they are committed to driving your own development with them.
They passionately believe in creating a working environment that is positive, supportive and that promotes a good work / life harmony. Our client supports a hybrid working model and remote working, and they utilise technology and systems that make your working life better and more productive. Their Investor in People award is evidence of this commitment to you.
Benefits
Competitive salary of £21k
22 days holiday per year plus bank holidays rising to 27 days with long service
Hybrid working 3 days office 2 WFH
Monday to Friday role 9am – 5:30pm, 37.5 hour week
Staff discounts
Opportunities for rapid career progression
On site gym (in TW office)
Staff rewards and discounts
Free parking onsite
Wellbeing days and events and social events throughout the year
Opportunity to work for a company who invest in their staff, receiving an ‘Investor in People’ award
Key responsibilities and accountabilities
Accurately undertaking the administration across all Leisure travel bookings – ensuring travel plans have been booked correctly by the reservations team
Loading bookings by transferring the data from the reservations system to the post booking system, checking invoices, travel information and reconciling client and supplier payments
Providing clients with accurate booking confirmations, ATOL certificates, tickets and any other supporting documents needed for their travel plans
Responding to client queries that arise from the initial booking stage right through to when the client returns from their travels. This includes but is not limited to passport, visa and travel advice as well as amendments and changes on the bookings
Supporting the overall team, as required, to ensure that they maintain the company’s high client retention and customer satisfaction rating
Personal attributes and job specific skills
You have exceptional customer service skills
You have gained a minimum of 1 years’ experience of working in the travel sector
You can multitask and manage your time efficiently
You have excellent written and verbal communication skills with great attention to detail – grammatical accuracy is a must
You demonstrate a genuine passion for travel and can share your travel experiences with them
You have a professional approach – excellent time keeping, fantastic relationship building skills and always represent the business well
Knowledge of a GDS is desirable but not essential
You are extremely IT savvy – you are competent in using the full range of Microsoft Office products
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
