Business Travel Consultant
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| Job Type | Permanent Full Time |
| Location | Tunbridge Wells |
| Area | Kent, UK |
| Sector | Travel & Leisure |
| Salary | £28k plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12248 |
- Description
- Lloyd Recruitment Services are pleased to be working with an award winning independent, family run business who are looking to expand their friendly and well-established team.
Our client is looking for an experienced Business Travel Consultant to join their growing team.
Purpose of the role
As the Business Travel Consultant, you will provide effective customer service to ensure the needs of clients are consistently met and often exceeded.
The Business Travel Consultant will ensure the consistent provision of the highest level of professional service and personal attention to all corporate accounts.
What’s in it for you
Our client believes that people are their most precious asset, and they will work with you to develop both your career and your own skills and experience – they give you the ability to drive your career with them and as they regrow the business and scale back up after the pandemic. There are many opportunities for rapid career progression if you want this, and they are committed to driving your own development with them.
They passionately believe in creating a working environment that is positive, supportive and that promotes a good work / life harmony. Our client supports a hybrid working model and remote working, and they utilise technology and systems that make your working life better and more productive. Their Investor in People award is evidence of this commitment to you.
Benefits
Competitive salary of £28k
22 days holiday per year plus bank holidays rising to 27 days with long service
Hybrid working 3 days office 2 WFH
Monday to Friday role 9am – 5:30pm, 37.5 hour week
Staff discounts
Opportunities for rapid career progression
On site gym (in TW office)
Staff rewards and discounts
Free parking onsite
Wellbeing days and events and social events throughout the year
Opportunity to work for a company who invest in their staff, receiving an ‘Investor in People’ award
Key responsibilities and accountabilities
Liaise and cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs, and accommodation
Ensure that all clients have the best travel services available so that they get the best value for money
Ensure that the company achieves the necessary SLAs, delivering exceptional resolve to customer enquiries, meeting delivery times and inter-department service levels
Provide expert information and advice to all clients and assist them in making the most budget effective plans
Deal with occurring travel problems, complaints, or refunds
Be responsible for and have an overall awareness of accounts and how they are trading, raising any concerns with the Team Leaders and have a close working relationship with Account Managers
Continually review processes and identify ways in which aspects of the service experience could be enhanced
Encourage profit awareness and achievement of financial targets
Adhere to all internal company policies and procedures to ensure that the highest standard of work is achieved and always maintained
Identify and raise issues with the Head of Operations and your counterparts in other departments
Ensure compliance with operating licenses and other trading industry standards
Use appropriate methods and interpersonal style to develop, motivate and guide others to successful results; holding people to account and lifting performance standards
Be proactive and responsible in identifying any training and development needs and ensuring that training is received via the appropriate method of addressing those needs
Be accountable for improving own performance and keeping skills in relation to technology and knowledge up to date
Ensure all training is recording appropriately
Contribute to the Group’s ethos of teamwork and co-operation by going the extra mile to help colleagues
Attend regular one-to-one reviews with the Team Leader
Safeguard the culture and entrepreneurial spirit of the Group, always ensuring that the company value’s their colleagues and customers
Personal attributes and job specific skills
Previous experience in a similar role in business travel
GDS experience (Galileo Smartpoint preferred)
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
