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Customer Service Coordinator

2022-07-01 15:36:092022-10-08 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Uckfield
Area West Sussex, UK West Sussex UK Uckfield
Sector Office Support
Salary £21K plus excellent company benefits
Start Date
Advertiser Nicola Francis
Telephone 01342 325316
Job Ref NF12180
Lloyd Recruitment Services are working with a reputable company based on the outskirts of Uckfield and are currently in search of a Customer Service Coordinator.

The ideal candidate will support the overall function of the service department ensuring customers’ requests are processed efficiently and professionally. As the Customer Service Coordinator, you will handle all incoming customer enquiries, schedule engineers’ workloads and processes invoices alongside managing customer’s accounts.

What is in it for you?
  • Salary of £21K  
  • Hours; Monday – Friday 08:30 – 17:00
  • Flexible hybrid working
  • 25 days holiday on top of the Bank Holidays (increase with service)
  • Pension up to 5% matched by the company
  • Employee + partner everyday discounts
  • Opportunity to work for a growing business with a great company culture and modern workplace

Key responsibilities:
  • Handle customer enquires via telephone calls & email
  • Assisting with general filing
  • Raising invoices to customers
  • Scheduling engineer’s workload
  • Processing parts requests from Engineers
  • Managing customer accounts via their own computer systems
  • Taking responsibility for managing own workload
  • Proactively seeking out and acting on outstanding customer enquiries
  • Any other reasonable requests as determined by the company befitting the role, skills and experience
Person Specification:
Experience / knowledge:
  • Proven track record of working in a busy customer-based environment
  • Excellent telephone manner
  • Ability to self-motivate when working both alone and as part of a team
  • Good standard of literacy and numeracy
  • Good knowledge of Microsoft Office
  • Good PC skills
Competencies / abilities:
  • Resilience / persistence (to handle pressure in a professional way)
  • Using own initiative to get the job done
  • Flexibility and adaptability (to accommodate all requests as deemed necessary by the business)
  • Planning and organising (to meet deadlines and targets with all-time bound orders)
  • Analytical skills to establish all the facts resolving the situation
  • Previous experience of working in a busy service department
  • Good geographical knowledge would be an advantage but is not essential
  • Language skills – Spanish, Swedish or Dutch
Due to the high volume of applications – Lloyd Recruitment Services can only contact shortlisted candidates
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Nicola Francis
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