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Receptionist and Office Administrator

2022-07-01 09:57:102022-10-08 Lloyd Recruitment Services Limited
Job Type Permanent Part Time
Location East Grinstead
Area West Sussex, UK West Sussex UK East Grinstead
Sector Office Support
Salary £24K plus excellent company benefits
Start Date
Advertiser Nicola Francis
Telephone 01342 325316
Job Ref NF12176
Lloyd Recruitment Services are pleased to be working with an independent, family run business based in East Grinstead who are currently looking for a Receptionist and Office Administrator to join their expanding team on a part time basis.
This is an exciting opportunity to work for a company that makes a difference to their customers daily lives.
The purpose of the Receptionist and Office Administrator role is to increase patient satisfaction by providing exemplary customer service throughout the patient journey.
Our client delivers first class customer service, and they are extremely proud on the service they provide to their patients! If you want to be a part of a company that makes a REAL difference to people’s day to day lives then we would love to hear from you!
What’s in it for you?
  • Salary: £24,000 pro rata plus benefits – 22.5 hours per week
  • Private medical insurance
  • 7.5% pension contribution
  • Excellent company benefits
  • Monday to Friday
Role summary
The role will involve supporting several key processes underpinning the business with direct contact with the Medical Director, directors, managers, customers, and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the candidate being fully involved in the day-to-day functioning of the company.
The business has grown and continues to grow under a 'family’ environment within the head office based in East Grinstead.
Key accountabilities:
  • Manage the patient journey from initial consultation until surgery
  • Responsibility for assigned patients, including follow up until surgery is booked. Recording status as necessary on the Portals, following directives/pending lists
  • Meeting allocated conversion rate of patient from consultation to surgery KPI’s
  • Appropriate management of challenging patients working with senior managers to facilitate a satisfactory conclusion
  • Proactively anticipate concerns and needs of patients at all stages of the treatment process to provide a best-in-class "personalised" patient experience
  • Ensure the smooth flow of patients throughout the clinic
  • Manage wait times demonstrating effective communication to manage patient and consultation expectations
  • Be accountable for the reception environment ensuring this is appropriate and creates excellence in customer service
Key responsibilities
  • Deliver outstanding customer service to our patient’s and visitors
  • Strong communication skills
  • Strong team player with the ability to work under pressure in a fast-paced environment
  • Good written and spoken English
  • Must have a flexible attitude to working hours to cover late finishes on clinical/surgery days
  • Willing to travel to our other sites in London. Some travelling and working at these sites will need to be covered for sickness and annual leave
  • Good attention to detail and ensure all checklists are completed thoroughly and correctly
  • Smart appearance
  • Taking payments for services and products
  • Providing exceptional levels of customer service to reassure patients in opting to have their care provided by the company
  • Answering phone calls and either directing queries accordingly or dealing with the patient’s requests
  • Answering patient queries via email, letter, and phone
  • Data Entry onto our in-house systems
  • General administration support for the whole team
  • Document copying, scanning, and filing
  • Preparing clinics with patient files and maintaining these files with documentation
  • To ensure all correspondence receives prompt attention and is maintained accurately
  • Ensuring all patients/visitors are signed in and out of the company
  • Carry out post op courtesy calls to patients
Key skills and experience
  • Experience and confidence in telephone call handing in an office environment is essential
  • Outgoing and confident personality, good problem solver, able to respond quickly to changing business needs
  • Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office, including Excel
  • All candidates need to have good interpersonal skills
  • Effective and competent organisational skills
  • Polite manner
  • Ability to work as part of a team but show individual accountability
  • Willingness to learn new tasks and the ability to take on and accept responsibility
22.5 hour week Monday, Thursday and Friday (8am – 4pm or 9am – 5pm with one day on a shift of 11am – 7pm or 12pm – 8pm. Rotas are given weeks in advance and only one later shift per week)
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
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Nicola Francis
Recruitment Consultant
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