Customer Operations Executive
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £22K - £25K plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12100 |
- Description
- Lloyd Recruitment Services are pleased to be working with a family run business on the outskirts of East Grinstead. They have over 25 years of experience in a range of engineering disciplines. In a fast-changing industry, they are proud to remain 100% independent. Due to the sustained growth and expansion of the business, they are now looking to welcome a Customer Operations Executive to join the head office team, to assist in the processing and maintenance of customer accounts.
What’s in it for you?
Salary £25K depending on experience
Monday to Friday
Must be driver due to location
The role will be 37.5 hours per week, Monday - Friday (8am-4pm or 9am-5pm)
Company sick pay & pension schemes included in employment package
Working location: within a small friendly team based on the outskirts of East Grinstead
Role and responsibilities
The Customer Operations Executive is responsible for the processing and development of customer accounts within the company. The ideal candidate will have specific accounts assigned to them and will be responsible for implementing the day-to-day management of works for these accounts and liaising directly with the customers.
Responsibilities include but are not limited to:
Daily customer communications via email and telephone
Receiving and processing purchase orders for works
Liaising with field account managers and planning managers to book engineering works and ensure the customer is kept up to date with all communications
Following the company’s sales to works process, with a keen eye for detail, to ensure works are completed fully and to the highest standard
Following up works with relevant documentation and reports
Compiling and monitoring quotes for various works as required, in conjunction with field account managers
Ensuring customer trackers and databases are kept up to date and accurate at all times, including samples, contracts, quotes, contacts etc
Setting up and managing customer contracts in conjunction with field account managers
Developing customer relationships with existing and new customers, ensuring high standards of customer service and support are maintained at all times
Working closely with engineering and management teams
Maintaining customer folders, accurate filing and reporting, general administration tasks.
Providing support to senior management with regards to reporting, status updates, feedback on process efficiency and ad hoc tasks as required
Personal specification
Basic GCSE Grade A-C/Level 4+ in Maths and English
B2B customer account management experience is advantageous
Organised and methodical
Confident with Microsoft packages, including basic understand of Word, Excel, and Outlook
Strong communication skills & professional telephone manner
Excellent time management, ability to work quickly and accurately within tight deadlines & to prioritise tasks efficiently
Keen eye for detail
Effective, reliable team player
Prior experience in a customer facing role and/or in maintaining customer accounts/contracts is highly desirable
Shows initiative & demonstratable ability to problem solve
Please note you will have to be able to navigate excel (basic to intermediate) in order to be considered for the role
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
