Claims Handler
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service Call Centre |
| Salary | £20000 - £23000 plus bonus / incentives |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01372 818 299 |
| Job Ref | ME11774 |
- Description
- Claims Handler
What’s in it for you?
** £23k per annum plus quarterly bonus incentives ** 25 days holiday ** NO bank holidays ** Pension contribution ** Discounts on high street brands ** Hybrid working available after 6 months **
Being experts in their field, our client is recruiting a Claims Handler to join their supportive team of advisors.
In this role, you will not only be a kind voice to answer customers' questions, but you will also be an attentive listener and problem solver to help understand and resolve the situation at hand.
This is a highly rewarding role in which you will be able to advance from simple complaints to more complex circumstances while adhering to GDPR and data protection guidelines.
What you’ll be doing:
Ensure exceptional customer service is provided to complainants
Adhere to company complaints policies & procedures
Acknowledging, drafting, and sending out complaints promptly both written and verbally
Responding to all complaints within set time limits, systematically and fairly
Resolving customers’ queries within agreed authority
Investigating the cause of individuals complaints
Gathering information from relevant departments
Ensure complaints are managed in line with the company’s regulations, ensuring complaints are managed fairly, accurately, and clearly
Make suggestions to improve processes and documentation to reduce complaints
What we’re looking for:
A team player, whilst also being able to work autonomously
Strong interpersonal skills and an excellent telephone manner
Ability to work well under pressure and to tight deadlines
Highly organised and possess strong planning skills
Positive and enthusiastic approach
Receptive to change
GCSE or equivalent in Maths and English at grades A-C
Previous complaint handling experience is desirable
Adequate computer literacy and numeracy skills
Good verbal and written communication skills
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
