Operations Executive
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | Operations |
| Salary | £30K plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF11720 |
- Description
- Lloyd Recruitment Services are pleased to be working with an engineering company who are looking for an Operations Executive to join their friendly team.
As the Operations Executive, you will be the first point of contact for customers, processing customer orders within agreed SLA’s. The Operations Executive will also develop new business from existing clients and actively seek new sales opportunities.
In this role, the Operations Executive will be liaising with the global teams to deliver a first-class customer experience.
The Operations Executive will have excellent communication and negotiation skills and will deliver value to the existing customers and new business.
Salary up to £30K plus excellent benefits
25 days annual leave plus bank holiday
Fun and friendly working environment
Monday to Friday
Free parking on site
Opportunities for career progression
5% pension contribution
Hybrid working
Key responsibilities:
Act as the lead point of contact for all customer queries, pro-actively manage and assist in resolving challenging requests
Work with the Global Operations Team to ensure orders are placed correctly and on time
Ensure timely response to customers’ queries and issues
Providing customer quotes and following up on any queries
Process orders accurately into the CRM
Liaise with customer and colleagues to ensure timely delivery of order
Work with logistics providers to manage delivery and costs
Arranging and approving customer invoices and ensure all associated month end responsibilities are completed
Working closely with account managers to understand customer requirements
Provide regular forecast updates taking responsibility to support the business to hit the monthly target
Help in other ad-hoc tasks as required to meet the needs of the business
Qualifications and experience:
Experience in a Customer Service and sales support (essential)
Account Management Experience (advantageous)
Hands on experience with SAP or similar CRM tool would be an advantage
Knowledge and other skills:
Build and maintain strong, trust–based customer relationships
Excellent communication skills, both written and verbal
Customer service experience with a commitment to relationship building and delivering complete customer satisfaction
Ability to negotiate and influence at all levels
Strong organisational skills, attention to detail and the ability to work in a fast-paced environment
Salary up to £30K plus excellent benefits
Due to the high volume of applications, Lloyd recruitment services can only contact shortlisted candidates
