Operations Scheduler
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| Job Type | Permanent Full Time |
| Location | Tunbridge Wells |
| Area | Kent, UK |
| Sector | Office Support |
| Salary | £28K DOE |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF11481 |
- Description
- Lloyd Recruitment Services are pleased to be working with a facilities maintenance company in Tunbridge wells who are looking to recruit an Operations Scheduler to join there expanding team. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.
They cover across Central London and the UK with a large portfolio boasting some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations, and government contracts.
Service delivery is at the heart of everything they do.
Salary £22K - £28K per annum
Monday to Friday
The responsibilities of the role will include
Managing key Client accounts from compiling quotes, booking in jobs, compiling RAMS, sourcing materials and access equipment, and ensuring works are carried out, whilst ensuring KPI’s and SLAs are met
Working as part of our Operations team to ensure all work is completed to the required deadlines
Answering queries from our clients both via email and on the telephone
Monitoring completion of visits to ensure contracted schedules are adhered to
Contacting clients to book appointments via telephone, email, text, and letter
Generating quotes and chasing approval of quotes
Scheduling routines and jobs and managing technicians’ diaries
Updating clients on the status of jobs
Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue
Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement
Managing urgent client email correspondence on a rota’d basis, evenings, and weekends once fully trained.
As an Operations Scheduler, you would be playing a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA’s, and exceeding their expectations whilst growing account revenue for the business through quotation generation. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.
They are based 5-minute walk from the train station so easily commutable for non-drivers
Desired experience
A minimum of 3 years’ experience within a similar scheduling role
A minimum of 3 years’ experience working in a face paced office environment
A minimum of 5 years’ experience in Customer Service
Experience working with the Microsoft Office package (Word, Excel, and Outlook)
Qualities
A confident, personable, and professional personality that will allow you to build client rapport
Exceptional communication skills including telephone manner
Self-motivated with strong prioritisation and personal organisation
Meticulous attention to detail
Good record keeping skills
Pragmatic approach
Is supportive and approachable
Passion for customer service
Drive to succeed and progress within the company
Benefits
22 days annual leave per year + bank holidays
Auto-enrolment into Government pension scheme
Expanding company – opportunity for progression
Salary £22K - £28K per annum
Don't delay applying - CVs are being reviewed next week!
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
