Planning Team Administrator
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| Job Type | Temporary / Contract |
| Location | Winchester |
| Area | Hampshire, UK |
| Sector | Office Support |
| Salary | £12.00 per hour |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | KW 11457 |
- Description
- Planning Team Administrator
** Immediate start ** 5-month contract ** £12.00 p/hr ** weekly pay ** paid holiday ** pension contribution **
We are seeking someone with good administration, IT and customer service skills, to be the first point of contact for the client and customers as well as provide administrative support to the team.
Any previous experience or exposure to planning roles would be advantageous, but not essential.
Overall Purpose of the role:
To effectively manage the administration of the contract
Supporting the Support Centre Manager and Partnership Administrator
Providing the client with accurate and up to date advice and information regarding contract performance.
Accountabilities:
Providing support & advice on procedures and performance levels
Promoting and encouraging information & knowledge share between the company and the client
Monitoring performance against targeted Key Performance Indicators (KPI's) and creating reports for colleagues as required
Attending meetings with client and other parties as requested
Retrieving & inputting information into IT / manual systems
Inputting works orders in accordance with contract requirements
Processing & providing information to all parties involved in order to progress work
Maintaining correspondence and accurate management of contract paperwork & ongoing maintenance of files
Ensuring prompt resolution of queries & complaints received by phone, fax, email, letter
Monitoring client satisfaction and address issues, escalating as necessary.
Following correct protocol in dealing with client & customers
Developing lines of communication in accordance with client & customer needs
Providing client & customers with technical support & solutions
Promoting & developing best practice and partnering
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
