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https://www.lloydrecruitment.co.uk/7036/job2021-11-29 17:41:361970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Crawley
Area West Sussex, UK West Sussex UK Crawley
Sector Customer Service
Salary £20K DOE plus company benefits
Start Date
Advertiser Nicola Francis
Telephone 01342 325 316
Job Ref NF11444
Description
Lloyd Recruitment Servicesare pleased to be working with an independent, family run business based in Crawley who are currently looking for a Customer Service Executive who will help manage the ordering process.

 

As the Customer Service Executive, you will be responsible for speaking with customer and 3rd parties to ensure orders are completed in a timely manner. You will also be responsible for a variety of administration duties.

 

What’s in it for you?

 



  • Salary: £20K plus benefits


  • Free Parking on site


  • Pension and d holiday entitlement plus bank holidays


  • Electric Car Charging Points


  • Working hours are 9-5 Monday to Friday


  • Tangible progression


  • Christmas Bonus, Christmas Party, Summer Party, access to the NHS Blue Light Card (Discount package for NHS workers)


 

The role

 

The role of Customer Service Executive is focused on speaking with a variety of people including 3rd parties and suppliers.

 

Your responsibilities will include but are not limited to:



  • Work with the customer services teams to ensure customers receive their goods on time.


  • Communicate with 3rd parties to amend or follow up on requests


  • Process Customer orders


  • Work with purchasing and warehousing to ensure we have the correct stock


  • Support Team Leaders with priority orders


  • Provide best in class services to customers


 

About the candidate

 

The ideal candidate will have a strong understanding on working within a customer services environment.

 

The successful candidate will have the below skill set:



  • Previous experience working with customers and clients in a phone based role


  • Excellent verbal and written communications


  • Confidence with new technologies


  • A problem solver


  • Highly self-motivated but enjoys working within a team


  • Can manage a wide variety of urgent tasks


  • Happy in a largely phone-based role


 

Due to the high volume of applications – Lloyd Recruitment Services can only contact shortlisted candidates
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