Customer Support Assistant
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £21k |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NW11338 |
- Description
Lloyd Recruitment Services are working with a global manufacture who are looking to recruit a Customer Support Assistant to join their team on a permanent basis.
What is in it for you…?
You will be working with a global business who pride themselves on the service they give to their customer base. You will be part of a friendly and supportive team working Monday to Friday with no weekends!
Salary £21,000 depending on experience
Parking on site
The role: This role will involve answering inbound calls, query resolution, inbox management and providing excellent customer service! You will be working in a small team to advise customers on products and services they offer. You will have opportunities to progress throughout the business!
Key duties:
Answering inbound calls, providing excellent customer service
Provide support to Customers (training will be provided)
Managing inboxes for all queries / following up customer requests and orders
Working closely with other departments, providing support when required
Other administrative duties as required
Providing support to the customer service manager with any ad hoc task
Key skills:
Must have clear, confident, and professional telephone manner
Previous experience handling high-volume of inbound calls (preferred)
Confident handling customer issues and escalating to the management team when required
1 years' experience in an office-based environment (essential)
Able to advise customers on products and services (upsell when possible)
Experienced using SAP would be an advantage
Attention to detail
Copes well under pressure and able to work on own initiative
Team player
Excellent computer skills, including proficiency in Microsoft Outlook, Word, and Excel
Salary: up to £21,000
Monday - Friday standard working hours
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
