Customer Operations Executive - French Speaking
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | Customer Service Operations |
| Salary | £28,000 - £30,000 DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF11260 |
- Description
- Lloyd Recruitment Services are pleased to be working with an engineering company who are looking to recruit for a Customer Operations Executive, French Speaking, to join their friendly team.
The Customer Operations Executive creates long-term, trusting relationships with customers. The role is to be the first point of contact for customers, coordinate, and key the influx of customer orders, develop new business from existing clients and actively seek new sales opportunities.
In this role, the Customer Operations Executive liaises with our global cross-functional teams (including sales, engineering, procurement, finance, and product development) to deliver a first-class customer experience. This position may require occasional travel.
With excellent communication and negotiation skills you will deliver value to our existing customers and new business.
Salary up to £28K- £30K depending on experience
28 days annual leave plus bank holiday
5% company pension
Free parking on site
Career progression
Hybrid working
PLEASE NOTE: Must be fluent written and spoken English & French
Key responsibilities:
Manage the life cycle of an order
Act as the lead point of contact for all customer queries, pro-actively manage and assist in resolving challenging requests
Work with the Global Operations Team to ensure orders are placed correctly and arrive on time and in full
Ensure timely response to customers’ queries and issues
Liaise with internal stakeholders to source all information to build customer quote
Providing information and obtaining approvals
Process orders accurately into the CRM ensuring audit compliance
Liaise with customer and global colleagues to ensure timely delivery of order
Work with logistics providers to manage delivery and costs
Obtaining PODs, arrange and approving customer invoices and ensure all associated month end responsibilities are completed
Managing monthly customer keep-in-touch telephone calls
Working closely with account managers to understand customer requirements
Work with customers to understand forecasts of future demands, and securing new orders
Provide regular forecast updates taking responsibility to support the business to hit the monthly target
Help in other ad-hoc tasks as required to meet the needs of the business
Qualifications and experience:
Experience in a Customer Service and sales support (essential)
Account Management Experience (advantageous)
Hands on experience with SAP or similar CRM tool would be an advantage
Knowledge and other skills:
Fluent French Speaking and Written skills (essential)
Fluent German Speaking and Written skills (desirable)
Build and maintain strong, trust–based customer relationships
Excellent communication skills, both written and verbal
Customer service experience with a commitment to relationship building and delivering complete customer satisfaction
Understanding your customer’s requirements, demonstrating consideration and empathy to ensure first class customer experience
Behave with honesty and integrity in everything you do
Ability to negotiate and influence at all levels
Strong organisational skills, attention to detail and the ability to work in a fast-paced environment
Flexible and adaptable to change
What’s in it for you?
Salary up to £30K plus excellent benefits
28 days annual leave plus bank holiday
8:30am-17:00pm Monday to Friday
Due to the high volume of applications, Lloyd recruitment services can only contact shortlisted candidates
