Part Time Customer Service Professionals
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| Job Type | Permanent Part TimeTemporary / Contract |
| Location | Reigate, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service Call Centre |
| Salary | £17,285 pro rata |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | ME11186 |
- Description
- Part Time Customer Service Professionals
** 27½ hour week ** Six-month fixed term contract ** Salary £17,285 ** Mon - Fri 9.00-3.00pm (30 min lunch break) **
A fantastic opportunity has arisen within our client’s busy inbound team as a Customer Services Representative on a Fixed Term basis for 6 months.
You will act as a first point of contact for customers and it will be your job to deliver excellent customer experience.
We are seeking someone who is driven to provide excellent customer experiences and who maintains focus when faced with high volumes of work, ensuring quality is not compromised.
Training is provided:
This position is based from our Reigate Office in Surrey and although going forward we will be taking more of a Hybrid approach to working, you would be expected you to be able to commute to the Office as required.
The Role:
Answer queries from customers across a variety of product ranges
Make calls to third parties (e.g. solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period
Produce quotes and/or re-quotes over the telephone
Perform relevant administrative tasks according to procedure, data entry standards and industry regulation
Liaise between departments to ensure all queries are dealt with efficiently and result in the best customer experience/outcome
Liaise with internal & external customers and third parties to ensure relationships are developed and maintained
The Ideal Candidate:
Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or equivalent as a minimum)
Able to explain complex information in layman terms, adapting accordingly to different audiences as required
Passionate about delivering great customer service and going that extra mile to ensure customer satisfaction is achieved
Experienced in using Microsoft Office suite (Outlook, Word, Excel)
Used to working in a fast paced contact centre environment (either a B2B or B2C) preferably within Financial Services (although FS Experience is not essential to the role)
NB:Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
