Emergency Support Coordinator
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| Job Type | Permanent Full Time |
| Area | Surrey, UK |
| Sector | Customer Service |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372818299 |
| Job Ref | EW 11152 |
- Description
- Emergency Support Coordinator
** £23,242 ** Four on / Four off Shift ** New Offices ** Award Winning Company **
Opportunity for individual with previous customer service experience, to join an award-winning company.
Providing a telephone response to lone worker alarms within strict timescales you will monitor and assess situations which could require emergency services support.
The ideal candidate will be:
Adaptable to different personality types and environments.
Gained a minimum of 12 months telephony / call centre experience
Positive and energetic.
Able to deal with difficult situations with both; customers and personalities.
Key Responsibilities of the Role:
Monitor and verify alarms via telephone within strict timescales to ensure that only genuine emergencies are passed to the correct emergency services.
Decide on appropriate response actions to incoming/outgoing calls.
Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
Report the system and customer profile issues to the appropriate customer support admin.
Experience:
Minimum 1-year experience working in a Contact Centre or fast paced office or retail environment.
5 GCSEs - A*-C.
NB:Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
