Confidential Inbound Call Centre Agent - Monday to Friday
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| Job Type | Permanent Full Time |
| Location | Wallington, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service Call Centre |
| Salary | £18000 - £20000 |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | KW10946M2F |
- Description
Are you a holder of a current DBS certificate (issued within the last 12 months) or happy to apply for one for this opportunity.?
Looking for Monday to Friday work in an in-bound call centre.?
Would you be interested in working for an independent Nationwide Charity.?
Able to commit to alternate weeks of 8:00am to 4:30pm and 12:30pm to 9:00pm.?
Close off date: 12th July 2021
Interviews: week commencing 12th July 2021
Start date: 26th July 2021
We have ONE remaining opportunity available to join an expanding inbound call team, where you’ll be handling a range of confidential calls from members of the public on a variety of different subjects, and recording accurately the information provided.
You’ll be working Monday to Friday, but on alternate 8-4.30pm and 12.30-9pm shifts (we also have 4 on / 4 off shifts if you’d prefer)
They provide a full training programme over a 2 weeks period (Mon-Fri 10-4 / 9-5pm) to "get you up to speed" and ready to join your experienced colleagues within this very friendly department.
The role:
Handling a wide range of calls from members of the public, in a sensitive and tactful manner, gaining information for onward passing to a range of professional services.
Handling confidential information in a professional manner
Processing information from website links
Skills and experience required:
Previous experience of dealing with people on the telephone
Ability to handle sometimes difficult calls and to reassure distressed callers.
Confident and mature approach to probe further with relevant questions to maximise information gathered.
Articulate, confident telephone manner
Ability to process information whilst retaining confidentiality
PC literate with the ability to learn new systems
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Key Words: Customer Service Advisor, Customer Service, Call Centre, Inbound, Communication, Communicator, Telephone
