Customer Service Advisor (motor)
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £17000 - £19500 |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | EW10979 |
- Description
- Customer Service Advisor (motor)
** Excellent Benefits ** Great Team Environment ** Future Career Development **
** Training Provided ** No two days the same **
We are on the lookout for an enthusiastic individual to join our well-known client, where you will provide support and be the first point of contact to all motor dealerships and their in-house sales teams.
With excellent interpersonal skills, you will join a friendly team and work in an ever-changing role.
The ability to problem-solve and build relationships is a must as this is not your typical call centre role.
Duties:
Handle inbound telephone queries from supporting dealers and internal sales staff
Provide appropriate advice to resolve dealer queries or requests
Liaise with dealers, field-based staff and other business areas
Manage all incoming post and the department mailbox
Manage all Generic Interface errors
Deal with or escalate any identified risks in relation to company policies and/or legislative and regulatory guidelines
Adhere to all Compliance & Regulatory controls including GDPR
The Ideal Candidate:
A team player, whilst also being able to work autonomously
Strong interpersonal skills and an excellent telephone manner
Ability to work well under pressure and to tight deadlines
Positive and enthusiastic approach
Previous telephony experience
Adequate computer literacy and numeracy skills
Good verbal and written communication skills
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Keywords: Call Centre, Customer Service Advisor, Customer Service Agent, Telephony, Sales, Motor, Inbound, Outbound, Financial Services
