Loans Administrator
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| Job Type | Permanent Full Time |
| Location | Wimbledon |
| Area | Surrey, UK |
| Sector | Financial Services Office Support |
| Salary | £22,000 |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Job Ref | LO10958 |
- Description
- Challenging and varied Loans Administration vacancy within a FTSE250 financial services organisation.
** To £22,000 ** OFFICE BASED IN WIMBLEDON ** PENSION ** LIFE ASSURANCE ** PRIVATE MEDICAL INSURANCE ** 25 DAYS HOLIDAY ** INTEREST FREE SEASON TICKET TRAVEL LOAN ** SUBSIDISED GYM MEMBERSHIP ** CYCLE TO WORK SCHEME ** FANTASTIC LONG TERM CAREER OPPORTUNITIES WITHIN THIS FTSE250 ORGANISATION **
Lloyd Recruitment Services are delighted to be recruiting for a market leading, FTSE250 financial services organisation that seek an experienced Administrator to be part of a Civil Litigation Administration team responsible for the servicing of in-life loans.
Key tasks include processing of client and solicitor contract documentation prior to financing, responding to customer (solicitor and end client and internal) phone calls/e-mails, proactive outbound customer calls and fulfilment of all external and internal SLAs.
This role requires previous administrative/operations experience, ideally from the financial/legal sectors, however could also suit a recent graduate with basic administrative experience. Reconciling hard copy customer documentation packs received
Accurately capture customer privacy consents and marketing preferences in the system to ensure compliance with GDPR regulations
Process inbound documentation and input data onto the system
Manage data retention process for Civil Litigation, through transferring or recalling documentation to / from our secure storage partner
Manage and respond to inbound e-mail and telephone enquires in a consistent and professional manner
Maintain compliance with all applicable regulation. This will include ensuring work is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles
Managing bespoke Solicitor processes.
Create, amend and re-setup claims on system
Own and drive resolution of Solicitor and end Client issues
Participating in testing new system changes as and when required
Ensure AML / KYC customer checks have been complete for all customers
Skills & Experience Required
Previous administrative/operations experience is essential, ideally gained within the financial or legal sectors however this is not essential. Could suit a recent graduate with some basic administrative experience.
Strong IT skills are also required, ideally being intermediate to advanced with Excel.
Excellent attention to detail
Excellent time management skills
Excellent communication and customer service skills
Excellent written, verbal and interpersonal skills to effectively deal with the customer base
Proven analytical and problem solving skills
Team member goal orientated and passionate about their work.
Strong PC skills including the ability to troubleshoot common problems
Flexible, innovative and displays control while working in a pressurised environment
Takes pride in presenting a professional image.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
