Night Associate
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| Job Type | Permanent Full Time |
| Location | Lingfield |
| Area | Surrey, UK |
| Sector | Customer Service Office Support Travel & Leisure |
| Salary | £21K DOE plus company benefits |
| Start Date | Immediate start |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF10908 |
- Description
- Lloyd Recruitment Services are working with a well-established company based in the Lingfield area. There is now a requirement for a Night Associate to join their busy team.
What’s in it for you?
Salary up to £21K DOE. This is an exciting opportunity at a well-established company which offers a competitive salary with 22 days holiday and a Holiday Accrual Scheme. They will also be able to give you personal and professional development opportunities as well as great discounts and offers across the group. As the business continues to grow – you’ll grow with it.
The role:
Reporting to the Front Office Manager, the Night Associate will be required to assist in the effective coordination of the business during the night shift, ensuring high quality customer care and satisfaction is delivered at all times. Ensuring the Front Office Department operates within the brand standard guidelines.
Responsibilities:
Welcome all guests in a friendly and efficient manner
Ensure Front Office Department operates within the brand guidelines, utilising SOP manuals where practical
Ensure a consistently high level of customer care is delivered at all times
Ensuring smooth and efficient check in and out and account settlements are performed to the brand requirements and procedures
Adhere to the company’s financial operation and reporting protocols and procedures
Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
Carry out the end of day functions on the Front Desk
Complete the nights checklist each day in a timely fashion
Assist colleagues where required
Act upon feedback to resolve any guest issues at the time of reporting where possible
Report all guest feedback to relevant personnel
Understand the company’s Fire and Safety procedures and undergo training in all fire and security measures required
Ensure the company’s revenue in all areas is maximised at all times
Be fully aware of competitors and industry trends
Constantly seek new opportunities for the profitable use of facilities and growth
Ensure all areas of night F&B service are performed to the required brand standard
Ensure all areas of night Front Desk duties are carried out to the required brand standards
Ensure high quality communication is in place in the hotel
If required, escort guests to their rooms to ensure the safety and security of all guests
Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time
Assist in the training of new employees when required
Protect guest and associate personal information and adhere to GDPR policy
Develop a basic knowledge of the company’s CRM system
At all times strive to represent the company in the most professional, courteous and efficient manner possible
Ensure the cleanliness and organisation of the front desk, back offices and associated areas
Maintain and adhere to the company’s high standards
Develop a thorough knowledge of the company’s staff, services and the hours of operations
Hand over any relevant information with necessary departments and associates
Familiarise with the daily activities and meetings that are being held. Participate in the daily 15-minute training and service excellence checks
Have a thorough knowledge of the company’s CRM, software and telephone systems and know who to report hardware and software problems
Actively participate in special guest programs such as: Satisfaction Surveys
Person specification:
GCSE or equivalent
Minimum of 1 year experience on nights
Desirable:
Able to use Opera Front Office PMS
To be able to use Marsha, the global reservations system
Branded hotel background
Influencing skills
High level of interpersonal skills
Personality:
Excellent communicator
Works well under pressure
High level of negotiating skills
Customer service focused (internal and external)
Organised, systematic and process driven
Hours of work:
40 hours, 5 nights in 7
Flexibility toward week-end and bank holiday working is a pre-requisite of this position
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
