Call Centre Agent
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| Job Type | Permanent Full Time |
| Location | Wallington |
| Area | Greater London, UK |
| Sector | Customer Service |
| Salary | £20,000 - £22,000 |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Job Ref | KW10580 |
- Description
Would you be interested in working for an independent Nationwide Charity?
Are you aholder of a current DBS certificate (issued within the last 12 months) or happy to apply for one for this opportunity?
We have a number of roles available to join an expanding Call Agent department, where you’ll be handling a range of confidential calls from members of the public on a variety of different subjects, and recording accurately the information provided.
Working a 4 on / 4 off rotating shift basis, this could be the balance of life/work you’ve been looking for.
The closing date for applications is 12pm on Wednesday 26th May 2021.
Interviews will take place on 1st or 2nd June 2021 via Zoom.
You’ll receive a full training programme over a 2 weeks period (Mon-Fri 10-4 / 9-5pm) to "get you up to speed" and ready to join your experienced colleagues within this very friendly department.
The role:
Handling a wide range of calls from members of the public, in a sensitive and tactful manner, gaining information for onward passing to a range of professional services.
Handling confidential information in a professional manner
Processing information from website links
Skills and experience required:
Previous experience of dealing with people on the telephone
Ability to handle sometimes difficult calls and to reassure distressed callers.
Confident and mature approach to probe further with relevant questions to maximise information gathered.
Articulate, confident telephone manner
Ability to process information whilst retaining confidentiality
PC literate with the ability to learn new systems
NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted.
