Neighbourhood Officer

Lloyd Recruitment Services are working with a leading Housing provider who are looking for an enthusiastic and committed housing professional to join their team.



The individual will need to possess excellent organisational and communication skills and have the ability to work to targets and meet deadlines.



With a focus on meeting the needs of their customers, you’ll be self-motivated and possess an aptitude to meet challenges and adapt to change.



You’ll be responsible for the delivery of an effective and efficient housing service within a dedicated patch, playing a key role in tenancy and estate management and be required to work with partners to deliver a community based service.

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  To act as an ambassador for the client by building and maintaining positive relationships with all residents and stakeholders.


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  To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies.


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  To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary.  To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met.


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  Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures.


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  Complete pre-void and the end of tenancy process to ensure a streamlined service


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  Manage internal transfers including applications and property visits through to completion.


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  Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion.


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  Manage and enforce tenancy action including acting as the business’s legal representative where court action is taken

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  The successful applicant should be educated to GCSE level, BTEC, GNVQ Intermediate, NVQ Level 2 or equivalent.


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  Understanding of relevant housing law


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  Experience of handling difficult customers and situations in a compassionate and sensitive manner


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  Good IT skills and knowledge of Microsoft Office Suite


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  Good written and verbal communication skills


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  Experience in a housing sector


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  Proven record of dealing with vulnerable individuals in complex situations