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Customer Support Executive


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https://www.lloydrecruitment.co.uk/5926/job2021-01-27 11:29:421970-01-01 Lloyd Recruitment Services Limited
Job Type Temporary / Contract
Location East Grinstead
Area West Sussex, UK West Sussex UK East Grinstead
Sector Customer Service Office Support
Salary £21,000 DOE FTC
Start Date
Advertiser Nicola Francis
Telephone 01342 325 316
Job Ref NF10646
Description
Lloyd Recruitment Services are working with a successful company based in the East Grinstead area who are looking for a Customer Support Assistant to join their team on a temporary 6 month contract, which could go on longer.  

 

The role:

 

This role will involve answering a high level of inbound calls, query resolution, inbox management and customer care! You will be working in a small team to advise customers on products and services they offer.

 

Key duties:

 



  • Answering high levels of inbound calls, providing excellent customer service


  • Provide technical support to Customers (training will be provided)


  • Managing inboxes for all queries / following up customer requests and orders


  • Liaise with sales teams for current and aftersales issues


  • Complete paperwork using SAP


  • Work closely with other departments, providing support when required


  • Other administrative duties as required


 

Key skills:

 



  • Must have clear, confident and professional telephone manner


  • Previous experience working in a call centre or handling high-volume of inbound calls (preferred)


  • Confident handling customer issues and escalating to the management team when required


  • 1 years' experience in an office-based environment (essential)


  • Able to advise customers on products and services (upsell when possible)


  • Experience using SAP (preferred)


  • Attention to detail


  • Copes well under pressure and able to work on own initiative


  • Team player


  • Excellent computer skills, including proficiency in Microsoft Outlook, Word and Excel


 

Salary: up to £21,000 FTC

Monday - Friday 08:30 - 17:00

This is a 6 month FTC however could go on longer

 

NB:  Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
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