Customer Service Administrator
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service Office Support |
| Salary | £19K - £21K |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Job Ref | JB10632 |
- Description
- Lloyd Recruitment Services are pleased to be working with a reputable organisation based in East Grinstead who are currently in search of a Customer Service Administrator to join their team
You will act as liaison between clients and various departments to build good working relations and resolve any queries in a timely manner
Responsibilities:
Assist the customer service team with administrative duties
Maintain and manage data on the company system
Ensure all data entry activities are completed accurately and in a timely manner
Liaise with clients and internal staff in relation to bookings
Resolve or escalate where appropriate customer issues, initiating communication with the sales team and keeping them informed
Ensure reports are sent and received in line with company and customer contractual obligations and expectations
Assist Line Manager with internal team projects
Undertake any other responsibilities that may become necessary for the proper performance of the role
Your skills & knowledge:
Strong communication skills (written and verbal) with both internal and external customers
Good administrative and time management skills
Can manage own workload and act independently if required
Strong attention to detail and high level of accuracy
You’ll be good at:
Understanding the Customer
Management of Information
Communicating and influencing skills
Planning and organisation
Dealing with high volume administration
Salary depending on experience circa: £19K - £21K DOE
Due to the high volume of applications, Lloyd Recruitment Service can only contact shortlisted candidates
