Housing Assistant
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| Job Type | Permanent Full Time |
| Location | Sutton |
| Area | Surrey, UK |
| Sector | Property |
| Salary | £25000 |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | EW10513 |
- Description
Are you looking for a career to work in the housing and charity industry?
Are you passionate about providing a high level of customer service ?
If yes, we have an opportunity for you.
Our client is looking for a dedicated and self-motivated individual to join their team, where you will provide a quality service to both internal and external customers.
Receiving excellent training and experience you will gain the opportunity to work alongside Customer Experience, Income and Neighbourhood teams whilst offering the chance to complete a Housing Qualification.
Duties:
Customer Experience:
Deliver comprehensive advice to customers and team members (via telephone, face to face, email and live chat)
Help to resolve enquiries working to targets and timeframes
Assist with garage lettings
Assist with effective handling and resolution of all customer complaints
Income:
Assist the Income Team with monitoring and managing rent and service charge accounts
Take proactive approach to tackling low level arrears by notifying residents
Making affordable repayment agreements taking income and expenditure into account, setting up and amend direct debits
Neighbourhoods:
Assist the Neighbourhood Team with tenancy terminations, allocations, new lettings, transfers and mutual exchanges
Identify anti-social behaviour and assist the Tenancy Enforcement Officer
Experience:
Qualifications at GCSE, BTEC, GNVQ, NVQ level 2 or equivalent
Experience of working in a customer facing role
Experience handling challenging customers and situations in a compassionate and sensitive manner
Excellent IT Skills
Excellent communication skills
Excellent understanding of written and spoken English
Able to multi-task
Desirable:
An understanding of the social housing sector
Understanding of vulnerability and available support services
NB: Due to the high volume of applications only those that are shortlisted will be contacted.
