Customer Service Administrator
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| Job Type | Permanent Full Time |
| Location | Near to Uckfield |
| Area | East Sussex, UK |
| Sector | Office Support Warehouse & Logistics |
| Salary | £21k - £24k DOE |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Telephone | 01342 325 316 |
| Job Ref | KE10314 |
- Description
- Lloyd Recruitment Services are working with a reputable company near to Uckfield who are currently in search of a Customer Service Administrator to join their team.
Key duties:
Ensure the smooth day to day running of all regional export orders by following all procedures implemented by the Customer Service department and by dealing promptly and accurately with all administrative aspects of each order
Process and input customer orders, into the company’s Sales Order Processing system within the agreed timescale and ensure all contractual requirements are adhered too and recorded in the Order file
Provide day to day administrative support to the customer Centres & Distributors
Provide quotations for non-standard equipment to Customer Centres and Distributors
Key tasks and responsibilities:
Administer correspondence with customers, as required ensuring that all variations and purchase orders associated with the order are documented
To be familiar with and take responsibility for the inputting of customer orders into the Company’s Sales Order Processing system
Ensure the Company’s Sales Order Processing system is kept up to date and maintain the monthly projected sales reports, as required by the Customer Service Supervisor
Develop a sound understanding of the Company’s products and applications
Encourage professional development with all team members to ensure the team’s goals are met
Represent the Company at all times, in an effective and professional manner and to be responsible for your own safety
Work in a pleasant and helpful manner together with other staff
To be respectful of Company property and colleagues
Undertake any other related tasks, responsibilities or assignments, as requested by the Customer Service Supervisor or Senior Management
Performance measured by:
Effectiveness in dealing promptly with customer queries
Accuracy of the information provided on the Company’s Sales Order Processing system
Effectiveness on keeping the information updated on the Sales Forecast
Effectiveness in providing the administrative support required by the client
Tidiness of Order Filing system
Completeness of all contractual requirements and records.
NB: Ideally you will have some sort of background in overseas logistics/delivery or procurement. The majority of the business involves shipping product around the world so any experience in INCO terms etc would beneficial
Salary of up to £21K - £24K DOE plus benefits
NB: Applicant’s ideally must have their own transport due to location
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
