Assistant Customer Operations Manager
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| Job Type | Permanent Full Time |
| Location | Maidstone |
| Area | Kent, UK |
| Sector | Office Support Operations |
| Salary | £35K - £40K DOE |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF10268 |
- Description
Lloyd Recruitment Service are working with a reputable company in the Maidstone area who are looking to recruit for an Assistant Customer Operations Manager within the operations teams to join their expanding team.
The role
The successful candidate will be working as part of the team supporting our customers and salespeople to grow the business. Ensuring that sales orders are processed efficiently and handling operational demands of customers and their needs are managed. The role involves liaison with colleagues throughout the global operations teams so excellent communication is key.
Key responsibilities:
Day to day management of the Operations team ensuring that processes, approvals and all relevant requirements of the function are met in a timely manner:
Including global training, annual appraisals and other team development requirements
Working with the Operations Manager, Sales Director and Sales team to ensure quotes are processed correctly
Being first point of contact for customers issues or queries, handling these efficiently by coordinating specialist teams such as Engineer to answer queries
Discussing forecasts with customers to understand their future buying requirements
Building strong customer relationships and using operational conversations to unearth new sales opportunities to be passed as leads to the sales team
Ensure the administration team:
Process customers order into SAP in line with company processes
Communicate with customers regarding order confirmations
Process customer returns and adhere to procedures and systems
Prepare and ship customer orders/items for repair (RMA) process
Support the sales team with quotes, pricing and lead times
Monitor sale or return invoice lists and pass details of invoices to be paid to Finance
Ensuring stocktakes are carried out in line with the needs of the business
Ensure weekly and end of month checks are carried out and that the finance department are updated
Running monthly management reports
Processing global customer quotations, orders, invoices
Managing and assisting with customer shipments and all relevant paperwork is completed correctly
Ensure incoming shipments are processed and stored correctly
Cover day to day tasks for the global team as and when required
Occasional attendance at Exhibitions to meet and greet customers and prospects
Travel to the US office, for training, support and customer visits
Other Occasional travel to global offices for company meetings or customer visits
Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager
Qualifications and experience:
Account Management experience
Hands on experience with CRM software and MS Office
Fluent German (verbal and written)
Occasional travel may be required
Other skills:
The ideal candidate will be educated to graduate level
Experienced in sales and / or operations management or equivalent
Experienced Managing a team
Salary: up to £40K
25 days holiday plus bank holidays
Unfortunately, due to the high volume of applications, Lloyd Recruitment Services are only able to contact shortlisted candidates
