Customer Services
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| Job Type | Permanent Full Time |
| Location | Coulsdon |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £18,000 - £20,000 |
| Start Date | |
| Advertiser | Kim Williams |
| Job Ref | KW10078 |
- Description
Would you be interested I working for an independent Charity?
Have you got a current DBS certificate (issued within the last 12 months)?
We have a number of opportunities to join an expanding department, where you’ll be handling a number of confidential calls from members of the public on a variety of different subjects.
Due to the hours and location of the position (initially Godstone until Sep 2020, then Wallington), you will need to be a car driver / owner.
The role:
Handling a wide range of calls from members of the public, in a sensitive and tactful manner
Asking questions to ensure that maximum information is gained from every call
Forwarding information to relevant third parties to be actioned
Handling confidential information
Processing information from website
Skills and experience required:
Previous experience of dealing with people on the telephone
Ability to handle sometimes difficult calls and to reassure distressed callers
Articulate, confident telephone manner
Ability to process information whilst retaining confidentiality
PC literate with the ability to learn new systems
NB: Unfortunately due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.
