Customer Service Advisor
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| Job Type | Temporary / Contract |
| Location | Canterbury |
| Area | Greater London, UKSurrey, UK |
| Sector | Customer Service Office Support |
| Salary | £14.70 Per Hour |
| Start Date | |
| Advertiser | Kim Williams |
| Job Ref | KW16133 |
- Description
- Lloyd Recruitment Services are delighted to be working in partnership with a leading international organisation, in their search for someone to join them a Customer Service Advisor for initially a 6 Month Contract.
Working from their offices in Kent, you’ll be providing support to professionals purchasing their products, becoming a key figure in enhancing the company and department reputation, by effectively dealing with a range of external queries, complaints and customer information requests.
Key Accountabilities:
To receive/set-up, investigate and maintain customer information/records.
Maintain audit compliant files for order management, invoices, credit / debits and complaints.
Calls are managed and resolved in accordance to the companies standard processes
Query & Complaint Resolution
Customer Order Management
Product Technical Queries
To promote positive customer relations, undertake a schedule of outbound service calls/issues management and customer satisfaction monitoring
Experience required:
Customer service experience in handling challenging customer queries and complaints via telephone
Exceptional customer service skills with the ability to liaise with people at all levels
Computer literate with experience of working with a range of software/Oracle systems
Ability to work with accuracy under pressure
Excellent communication skills, both verbal and written
Excellent interpersonal skills
Able to work in a dynamic and multi-tasking environment
NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.
Key Words: Call Centre, Contact Centre, Call Handling, Customer Service; Complaints, Customer Service Advisor; Sandwich; Canterbury; Kent; Ramsgate; Margate
