Parts Coordinator / Advisor
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service SalesWarehouse & Logistics |
| Salary | Up to £30K DOE |
| Start Date | |
| Advertiser | Andy Wilson |
| Telephone | 01342 325 316 |
| Job Ref | NF9455 |
- Description
- Lloyd Recruitment Services are working with a leading organisation looking for a Parts Coordinator / Advisor to work alongside their fantastic team based in East Grinstead.
The main purpose of this role is to sell and supply manufacturer parts to retail and trade customers and company service engineers.
What’s in it for you?
Salary between- £20K - £30K DOE
Working Hours - 08:00 - 17:30 Monday - Friday
Standard holiday entitlement plus bank holidays
Objectives and key tasks:
Able to accurately identify customer’s order request via telephone/ emails through the companies database and catalogues
To have a clear and polite telephone manner at all times
To work well as part of a team to achieve group sales target
Informing retail and trade customers at the earliest opportunity of any changes/delays of their orders
To be able to order all customer parts order requirements via manufacturer computerised ordering systems
To correctly locate items in the warehouse efficiently
To conduct all transactions with customers accurately and efficiently
Assist the dealership staff in parts identification and, if required, replacements
Maintenance of workshops stock control
To complete ad-hoc stock takes on specific locations in the parts department
To receive and identify stock and check goods from suppliers
Implementation of the discount structure as applicable
Ensuring that stock is only issued in accordance with the policy regarding payment or -charge
To inform the supervisor/manager of any stock discrepancies at all times
To ensure you are always maintaining and complying with the companies regulations and consumer legislation
Discounting sales correctly in accordance with company policy or customer agreement
To attend manufacturer and Company training courses and familiarise with Office IT equipment and procedures
To maintain a training plan working closely with the parts supervisor
Other duties as required as authorised, i.e. parts delivery, warehouse duties
Skills and qualifications:
Essential:
Excellent communication skills
Good computer skills
Full Driving License
The ability to work efficiently with the public
Able to convey information clearly & succinctly whether verbally or in writing
Able to solve problems
To establish effective working relationships with varied personnel
Able to work independently demonstrating initiative and pro-activity
To demonstrate sensitivity, diplomacy and tact
Able to persuade, motivate, negotiate and influence others
Desirable:
Previous experience working in parts driven role, supplying new/ used and reconditioned parts
Previous sales / warehouse experience
Grade C or above GCSE’s including Math’s and English
Forklift Licence
Salary up to £30,000 DOE
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
