French speaking Emergency Assistance Officer
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service Travel & Leisure |
| Salary | Up to £27,000 plus excellent benefits including 25 days holiday |
| Start Date | ASAP |
| Advertiser | Andy Wilson |
| Job Ref | AW9327 |
- Description
- Lloyd Recruitment Services are working with a leading client in the East Grinstead area recruiting for a French speaking Emergency Assistance Officer.
Working 35 hours per week between 8am and 10pm Monday to Sunday (Inc Bank Holidays). Full training will be provided.
Purpose of job:
To provide extensive practical assistance to customers over the phone.
Key tasks/accountabilities:
Answer emergency telephones and take appropriate action
Keep a complete record of each emergency case and follow through all cases to completion
Check all paperwork for UK and foreign suppliers against agreed parameters
Advise callers and answer queries regarding claims relating to any policies
Possess complete knowledge of all procedures
Develop and initiate new procedures, or improvements to existing procedures, implementing any changes with the Manager’s prior approval
Provide a first class service to callers
Experience required:
Customer service (Ideally inbound calls)
Emergency services calls experience (ideal not essential)
Professional telephone manner
Fluent in French (written and spoken)
Salary up to £27,000 plus excellent benefits including 25 days holiday, contributory pension and lots more!
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
