Operations Coordinator
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| Job Type | Temporary / Contract |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service Office Support TelecomsTravel & Leisure |
| Salary | £23,400 plus excellent benefits |
| Start Date | ASAP |
| Advertiser | Andy Wilson |
| Job Ref | AW9317 |
- Description
- Lloyd Recruitment Services are pleased to be working with a leading travel client based in East Grinstead recruiting for an Operations Coordinator on a 12 month maternity contract.
Purpose of the job:
To coordinate operational activities in close collaboration with colleagues to ensure the business objectives are met.
Key tasks/accountabilities:
Establishing and maintaining effective working relationships with overseas colleagues. This includes answering their queries concerning reservations, confirmations, amendments, cancellations, special requests etc
Support the Contracts Manager with contract queries
Work with the Finance department to investigate and resolve payment queries
Respond to all overseas customers’ communications, both written and verbal, in a timely, efficient and professional manner providing excellent levels of customer service to ensure repeat business for the department
Work with the contracting team to investigate and effectively resolve all customer complaints to mutual satisfaction within company guidelines. Ensure all issues are logged to allow for accurate reporting which contributes to continuous product improvement decisions
Responsible for loading, maintaining and updating the companies’ in-house database
Reviewing, loading and updating the product information stored on the Content Management System for display on thecompany’s website
Helping the Operations Manager to plan and organiseeducational trips to enhance the team’s product knowledge of the overseas sites (new and existing). Whilst on educational trips the team are required to capture video footage and photography to be used to improve the Marketing content online and in paper brochures
Work with the Operations Manager and the Marketing team to edit and update the brochures and guides
Overseeing online customer feedback and site reviews with an aim to utilise this information effectively to enhance customer satisfaction and site reputation
Logging, maintaining and monitoring Health & Safety data
Representing the company at events such as exhibitions and overseas conferences
Ensuring that all Travel Service material used in customer facing areas (brochures, literature, websites etc.) conforms to a consistent corporate design and style which promotes a professional, fresh and distinctive brand image and corporate identity
Ensuring that all contracting activities comply with business requirements in respect of quality assurance, customer satisfaction, Health & Safety, prevailing legislation and duty of care within all the markets that we operate
Essential skills & experience required:
Passion for travel and for working in the travel industry
Previous administration experience
Strong people skills – friendly and a team player
Excellent verbal and written communication skills
Highly numerate
Excellent attention to detail
Innovative thinker and creative problem solver
Ability to deal with a wide range of tasks with conflicting priorities
Experience in dealing with customers and suppliers in a variety of situations
In return, a basic salary of up to £23,400 plus excellent benefits
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
