Partner Support Analyst
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| Job Type | Permanent Full Time |
| Location | Haywards Heath |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £23K plus benefits |
| Start Date | ASAP |
| Advertiser | Andy Wilson |
| Job Ref | AW - 8734 |
- Description
- Lloyd Recruitment is working with a leading Haywards Heath based organisation looking to recruit a Partner Support Analyst.
The role is to provide technical and administrative support to clients software systems implemented across Europe, Africa, Middle East and the UK while maintaining a professional representation of the team as well as the company.
Also, this individual is responsible for the technology implementations and training of new members of staff within the region. The candidate will be acting as the forefront liaison with the partners regarding technology and day-to-day processes.
Responsibilities:
Quickly comprehend existing tools, procedures and reporting processes
Configure and troubleshoot mobile point of sale and card reader devices
Take ownership for incidents reported by end-users, resolve issues over the phone or via remote access in a timely manner and when escalation is required, manage escalation through to resolution and close with the partner
Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions
Provide administrative support to the end-user, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues
Track the partner technology hardware and accessories inventory
Analyse and monitor Partner activity and pro-actively ensure any potential issues identified are resolved efficiently
Support the Business Operations Team in other special projects
Skills and Experience:
Technical and/or customer support experience
Experience in business solutions
Proficiency with Microsoft Office tools: Word, Excel, PowerPoint
Proficiency with Microsoft Windows CE, XP, 7, 8 and 10
Proficiency with data analysis tools a plus
Basic networking skills
Language - 2nd language (preferred not essential)
Person Specification:
Working in a Technical or Administrative Support position supporting business solutions and end-users remotely
Comfortable working within a small team environment
Excellent interpersonal, written and oral communication skills
High standards of conduct and professionalism
Self-motivated and able to work with a team
Strong organisational, problem-solving and analytical skills
Experience with multi-national, multi-cultural organisations a plus
In return you will be working for an international organisation that will offer a fast moving career for many years ahead.
Salary of £23,000 + company benefits
Due to the high volume of applications, Lloyd recruitment services can only contact shortlisted candidates.
