Customer Service Advisor - FTC
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| Job Type | Temporary / Contract |
| Location | Haywards Heath |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £17K - £19K |
| Start Date | 9th July |
| Advertiser | Andy Wilson |
| Job Ref | AW - 8709 |
- Description
- Lloyd Recruitment Services currently have an exciting opportunity for Customer Services Advisors to join a busy contact centre based in Haywards Heath.
The main purpose of the role is predominantly to deal with inbound calls, providing an efficient and friendly service to customers. There may be the requirement to make outbound calls from time to time.
Key responsibilities:
To achieve high levels of Customer Service delivery
To handle and respond to customer e-mails within 24hrs (excluding weekends)
To work to agreed standards of accuracy, quality and business procedures for all areas of call handling and processing
To adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training
To work within the agreed inbound / outbound call handling and productivity standards in order to achieve the Contact Centre service levels
To work within agreed performance standards in terms of attendance and timekeeping
Required skills and experience:
Prior experience of Customer service, ideally within a Call Centre
Prior experience working within a regulated environment
Experience of working within a call centric environment and to targets including quality and accuracy
Performance will be regularly assessed under FCA compliance regulations
Personal specification:
Excellent communicator – good command of English
Customer driven with a strong telephone manner
Good standard of education
Strong level of numeracy
Excellent written and verbal skills
Able to deliver results and to work under pressure, is organised and prioritises workload
Collaborative – can work as part of a team
Analytical and able to make a decision based on information provided.
Working hours are Monday to Friday 9am – 5:30pm; however the call centre does operate from 8am – 8pm
This is a FTC Contract role until the 31st October. However this role could turn in a permanent position.
If successful, candidates must be available to start on 9th July
Salary is £17K per annum rising to £19K if made permanent
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates.
