Client Services Manager
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| Job Type | Permanent Full Time |
| Location | East Grinstead, West Sussex |
| Area | West Sussex, UK |
| Sector | Media |
| Salary | £30K - £35K DOE |
| Start Date | ASAP |
| Advertiser | Andy Wilson |
| Job Ref | AW - 8647 |
- Description
- Lloyd Recruitment Services are currently working with a leading B2B publisher based in East Grinstead who are currently looking for a Client Services Manager to join their Events team.
Do you have excellent project management skills with the ability to influence and communicate at a senior level?
The successful individual will play a key role in the effective delivery of creative solutions for clients, including; sponsored events, sponsored print and digital content
and membership clubs.
As the Client Services Manager you will be the lead point of contact for key clients post-sale, ensuring that there is timely and effective execution of all agreed deliverables. This will include delivering an outstanding level of customer service and
organising and acting on feedback at the end of the contract. You will develop and own the schedule for these deliverables and be responsible for bringing together internal resources across sales, editorial and marketing.
Responsibilities:
Managing relationships and regular liaison with key clients
Liaising with sales, editorial and marketing departments; co-ordinating cross-functional teams effectively
Managing external freelance contractors where necessary for project delivery
Developing timelines and enforcing them by influencing clients and internal colleagues
Enacting marketing deliverables
Securing venues and other operational activities for events
Securing delegates
Monitoring and reporting on audience engagement with client content
Managing, motivating and developing the Client Services Executive
Taking a strategic view of the events and contributing to their future development
Allocating resources and managing timelines to ensure delivery, escalating potential issues as appropriate with suggested solutions
Requirements:
Excellent communication and interpersonal skills, both written and verbal
Ability to liaise with senior colleagues and senior individuals at client organisations; first class influencing skills
The ability to work to tight deadlines effectively
Meticulous attention to detail
Previous line management experience
Strong project management skills
Ideally a background or knowledge of events
Salary of £30K - £35K DOE
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates.
