Customer Service Administrator
| Job Type | Temporary / Contract |
| Location | Outskirts of Uckfield |
| Area | East Sussex, UK |
| Sector | Customer Service |
| Salary | £25,000 |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF15122 |
- Description
Are you an organised and customer-focused individual with a knack for administrative support? Join our client’s team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.
Key Benefits and Perks:
- Salary up to £25,000 DOE
- Fixed-term contract with possibility of going perm (6 month FTC)
- Standard office hours, Monday to Friday – hybrid after training
- Generous holiday allowance plus bank holidays
- Company pension scheme
- Opportunity to be part of a growing business with a positive work culture
- Free on-site parking
Customer Service Administrator Responsibilities:
- Efficiently manage customer enquiries via phone and email
- Coordinate and schedule engineers' tasks for optimal productivity
- Prepare and follow up on customer invoices and payments
- Build strong relationships with customers while managing their accounts
- Process parts requests accurately and promptly
- Collaborate effectively with service engineers and customers
- Prioritise tasks to meet deadlines in a fast-paced environment
- Update customer portals with relevant information
- Fulfil other duties as assigned by the company
Customer Service Administrator Essential Skills:
- Proactive with meticulous attention to detail
- Self-motivated team player with excellent communication skills
- Strong literacy and numeracy abilities
- Basic computer proficiency (training provided)
- Proficient in Microsoft Office suite
- Comfortable working in a fast-paced environment
Desirable:
- Previous experience in a busy service department is advantageous
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Application Note:
Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy.
Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.
