Customer Relations Team Leader
| Job Type | Permanent Full Time |
| Location | Redhill |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £34-35,000 p/annum DOE |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | KW14916 |
- Description
Customer Relations Team Leader
Basic + bonus: £34-35,000 p/annum DOE
Pension: upto 16%
26 days holiday +bank holidays
Car scheme
Are you….
- A strong Customer Services Executive, looking for a step up into a Team Leaders role?
- A Complaints Specialist, looking to take on a Team Leaders position?
- Someone with previous experience in financial services / complaints, looking for a return to work after a break?
We have a great Team Leaders role available, where you’ll be responsible for overseeing the activities of your permanent and temporary colleagues - around 10 people in total.
As a team they handle mainly complaints over the phone, but also all necessary administration and follow up documentation.
Duties will include:
- Fact finding, as well as investigating to come up with successful solutions to customer issues as they arise.
- Liaising with external contacts to gather evidence and background information – always with the customer journey forefront in their minds.
- Being a point of contact for less experienced colleagues, and a guide for others on problem solving.
- Taking ownership of the more challenging cases, and liaising with external and internal Key Stakeholders to agree resolution.
- Helping all colleagues to achieve and exceed their personal goals through proactive support and developing their natural skills and talents.
- Monitoring progress and performance against individual team and department goals.
- Last, but not least, maintaining a positive and professional atmosphere, and contributing to the ongoing success of the team, department and wider business.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
