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Contract Management Adviser
Location:	Redhill	Job Type:	Temporary
Salary:	TBC	Posted:	04/03/10
Job Description	You will act as a dedicated point of contact customers, delivering a high standard of service to improve customer satisfaction and retention. MAIN RESPONSIBILITIES: · Provide an efficient and effective telephone service to customers by maintaining effective communication with them, and responding promptly to enquiries · Develop and maintain effective working relationships with customers to develop more business opportunities and improve service levels and efficiency · Ensure all customer administration is dealt with efficiently · Keep customers informed of the progress of their contract amendment requests and ensure that they are notified of any possible delays · Respond to customer complaints and ensure issues are resolved effectively and sensitively and that the customer is satisfied with the service provided · Ensure smooth transfer of contracts between customers including obtaining underwriting approval and manual production off new finance agreements. · Provide customer with settlement figures for early terminations and end of contract purchase prices QUALIFICATIONS AND EXPERIENCE: · Customer Service- knowledge of principles and processes for providing a high standard of customer service. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction · Product Knowledge – thorough knowledge of company products and services would be an advantage · Mathematics – knowledge of maths to an O’level standard or equivalent · Clerical — knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
Contact:	Denise Greenwood (Reigate)	Reference No:	1808
WE OPERATE & ADVERTISE AS AN EMPLOYMENT AGENCY FOR PERMANENT POSITIONS AND AS AN EMPLOYMENT BUSINESS FOR CONTRACT/TEMPORARY POSITIONS.

The Recruitment & Employment Confederation