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Customer Relations Specialist

2018-04-09 12:56:071970-01-01Lloyd Recruitment
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, UK Redhill, Surrey
Sector Customer Service & Call CentreOffice Support
Salary £21-24k per annum
Currency GBP
Start Date
Advertiser Debbie Lyall
Job Ref DL8478
Customer Relations Specialist
Permanent: £21-24k per annum
Full Time - Redhill
Monday to Friday 9.00am - 5.15pm

Do you have the ability to turn a negative into a positive and thrive on the challenge of resolving customer’s complaints?  If the answer to the above is "yes" and you have strong experience of FOS/FCA guidelines then we want to hear from you

Main duties and responsibilities: 
  • To provide an exceptional service to escalated customer disputes and complaints
  • Ensure complex cases are resolved within compliance deadlines
  • Liaison with regulatory bodies and other teams in the business to agree resolutions
  • Adhere to the compliance deadlines, procedures and policies
  • Record and monitor all complaints and disputes
  • Maintain up to date product, system and process knowledge
  • Act as a contact of expertise to provide an effective service to customers
  • Identify opportunities to advance processes and products and systems
  • Demonstrate flexibility to work within all areas of the department to cover busy periods
  • Give on the job coaching to new colleagues and be the ‘go-to person’ for them

Essential requirements:
  • Experience within the financial services Industry in Customer Service essential
  • Strong understanding of FCA and FOS rules and regulations
  • Ability to cope with a very challenging role
  • Strong decision-making skills
  • Handling large volumes of complaints in a timely manner
  • Knowledge of root cause analysis (RCA) of complaints and disputes
  • Excellent communication skills to liaise at all levels
  • 5 x GCSE’s A-C Level including Maths and English (or equivalent)

Benefits to you:
  • 26 days' paid holiday rising to 30 with service
  • Generous Company pension scheme
  • Private Medical Cover (up to family cover)
  • Childcare vouchers
  • Season ticket loans
  • Plus other excellent benefits

If you are interested in the above opportunity for Customer Relations Specialist, and would like to work for a leading employer within state of the art, modern offices, this could be the opportunity for you.
Unfortunately, due to the high number of applications Lloyd Recruitment Services receive, we are only able to contact short-listed candidates who meet the essential requirements.
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